Privacy Policy

1. Introduction

HyperionWave ("HyperionWave," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you use our multi-agent orchestration platform (the "Platform"), whether directly as an individual or business customer, or through a white-labelled version provided by one of our partners.

2. Scope

This Privacy Policy applies to:

• Personal users who access the Platform directly from HyperionWave.
• Business users who access the Platform directly from HyperionWave.
• End users who access a white-labelled version of the Platform provided by a third-party partner.

If you are using a white-labelled version, this Privacy Policy applies to our processing of data as the technology provider; the partner's own privacy policy may also apply.

3. Information We Collect

3.1 Information you provide

• Account information – name, email address, phone number, company name, role/title, password and profile preferences.
• Billing information – payment method details, billing address and transaction history.
• Content and inputs – prompts, queries, uploaded files or other content you provide to our AI agents.
• Support requests – communications with our support team.

3.2 Information collected automatically

• Usage data – interactions with the Platform, features used, session duration and navigation patterns.
• Technical data – IP address, browser type, operating system, device identifiers, API call logs and crash reports.
• Cookies and similar technologies – see Section 9 for details.

3.3 Third-party and white-label partner data

• Partner-provided identifiers to enable login or account association.
• Metadata required for platform integration.
• Data shared by partners about your use of their white-labelled service (as permitted by their privacy policy).

4. How We Use Your Information

We use your information for purposes including:

• Platform operation – to provide, maintain and improve the Platform and its AI agents.
• Account management – to create and manage your account, authenticate you and process billing.
• Personalisation – to tailor responses, workflows and recommendations.
• Security – to monitor for suspicious activity, detect fraud and protect against abuse.
• Compliance – to meet legal obligations and enforce our terms.
• Analytics – to evaluate usage trends, optimise performance and guide product development.
• Communications – to respond to inquiries, provide updates and send relevant notices.

5. How We Share Information

We do not sell your personal information. We may share your data in these situations:

• Service providers – vendors who perform services such as hosting, payment processing, analytics and security.
• White-label partners – if you access the Platform via a partner, usage data and content may be shared with that partner.
• Legal compliance – when required by law, legal process or to protect rights and safety.
• Business transactions – in connection with mergers, acquisitions or sale of assets.
• With your consent – when you direct us to share data with third parties.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods may vary for white-labelled services based on partner requirements.

7. International Data Transfers

We operate globally. Your information may be stored and processed in countries other than your country of residence. Where required, we implement safeguards such as Standard Contractual Clauses.

8. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting correction or deletion of your data.
• Objecting to certain processing activities.
• Requesting data portability.
• Withdrawing consent where processing is based on consent.

To exercise these rights, contact us at privacy@hyperionwave.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences and settings.
• Analyse site usage and performance.
• Provide security and prevent fraud.

You can control cookie settings through your browser, but disabling certain cookies may limit functionality. For more details, see our Cookie Policy.

10. Data Security

We use administrative, technical and physical safeguards to protect your information, including encryption in transit and at rest. No method of transmission or storage is 100% secure, but we continuously work to improve our safeguards.

11. Children's Privacy

The Platform is not meant for children under 13, and we require that children ages 13 to 18 obtain parental consent before using the Platform. We do not knowingly collect personal information from children.

12. White-Label Privacy Considerations

When using a white-labelled version of the Platform:

• The partner's privacy policy governs their collection and use of your data.
• We act as a technology provider and process your data on behalf of the partner.
• Your interactions may be visible to both HyperionWave and the partner.

13. GDPR and CCPA Compliance

A. GDPR – European Union, UK, and Swiss Users

Legal basis for processing:

We process your personal data only where one or more of the following applies:

• Consent.
• Contract performance.
• Legal obligation.
• Legitimate interests (balanced against your rights).

Your GDPR rights:

You have the right to:

• Access, rectify, or erase your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent without affecting prior lawful processing.

Data transfers:

When transferring data outside the EEA/UK/Switzerland, we use Standard Contractual Clauses or equivalent safeguards.

B. CCPA / CPRA – California Residents

Categories collected:

Identifiers, commercial information, internet activity, geolocation, professional data, inferences.

Your CCPA rights:

• Know what personal data we collect and how it's used.
• Access specific data we hold.
• Delete personal data (subject to exceptions).
• Opt out of sale/sharing (we do not sell personal data).
• Limit use of sensitive personal information.

Do not track and opt-out signals:

We honour Global Privacy Control (GPC) signals where applicable.

C. White-Label Compliance Notes

If you use HyperionWave via a partner, we act as:

• Data Processor under GDPR.
• Service Provider under CCPA.

Rights requests may need to be made directly to the partner.

D. Data Protection Contact

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice prior to taking effect.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: